FAQ

 

Using the car parks

I would like to park in a specific car park. Are there parking spaces still available?

Go to Find a parking space and check the traffic light system on the map. Here you can find out if there are free parking spaces available.

What are the opening times?

The opening times depend on the car park. This information is available by going to Find a parking space or by visiting the GOLDBECK Parking App.

Can I leave the car park outside of its opening times?

If you are a permanent ticket holder you can use the car park 24/7 with your Parking Card(+). For short term parkers the car parks are closed outside of the opening times. However, in some car parks leaving is possible. Please read the information on display at the entrance of each individual car park.

Where can I find the maximum clearance height?

The clearance height is different for each car park. You can find out more information about the specific clearance height when you go to Find a parking space or by visiting the GOLDBECK Parking App.

Can I leave my car parking over night?

Yes, you can leave your car in the car park over night. You cannot leave every car park at night though. Please read the opening hours and the maximum parking time carefully. You find all the information on display at the entrance of each car park as well as well as by visiting Find a parking space. Usually the maximum parking time for short term parking is 4 weeks.

How quickly do I need to leave the car park after I have paid?

The leaving period is calculated in a way that allows you to leave the car park comfortably. If you experience any problem please press the service button at the exit.

Are the car parks under video surveillance?

A lot of our car parks are under video surveillance.

Guarding, safekeeping or surveillance of a vehicle is not part of the contract, neither granting for any insurance claim. There is no assumption of liability or charge tied to the surveillance, specifically not in the case of theft or damage. The use of the car park is at your own risk

Payment

Can I pay by credit or debit card?

In almost all our car parks you can pay with your debit and/or credit card at the pay machine. Some car parks also offer entry and exit with your credit card. The available payment options are subject to each car park and are on display on location. Alternatively go to Find a parking space or visit the GOLDBECK Parking App.

Can I enter and exit the car park with my credit card?

In some car parks you can use your credit card directly at the barriers to access and leave the car park. In this case any parking fees will be automatically deducted from your credit card. The available payment options are subject to each car park and are displayed on site. Alternatively go to Find a parking space or visit the GOLDBECK Parking App to find out more.

I haven’t received a receipt / I require a receipt retrospectively.

We are happy to provide you with a receipt. Just send us an email to leitstand@goldbeck-parking.de providing the following details: Which car park did you use? At which pay machine did you pay? On which day and time did you make your payment? Which payment method did you use?

Which payment options are available?

Usually you can pay your parking fees at the pay machine by cash, debit or credit card. Our cooperation partners (DKV Card, ParkNow, PayByPhone) offer you additional payment options. These are are subject to each car park and on display at the car park. Alternatively, go to Find a parking space or visit the GOLDBECK Parking App for more information.

Technical issues / Problems at the car park

The pay machines are out of service, what should I do?


Please check first if the service button at the pay machine works. If not, please push the service button at the access or exit. A member of staff from our 24/7 technical support center will be happy to help. In case of emergency you can reach our service contact via phone.

My parking ticket cannot be read or is damaged, what can I do?

Please push the service button at the pay machine. A member of staff from our 24/7 technical support center will be able to provide you with a replacement ticket.

I have lost my parking ticket, what can I do?

Please push the service button at the pay machine. A member of staff from our 24/7 technical support center will be happy to assist.

Damages

I have damaged the car park, what can I do?

Please report any damages immediately before leaving the car park to a member of the service staff. Either on location, via the service button at the pay machine or at the entry/exit point. In a case of emergency you can reach our service contact via phone.

My vehicle got damaged, where can I report the damage? Who is held responsible?

The use of the car parks is at your own risk. We do not take any responsibility for any damage to the parked vehicles that might occur. Obvious damage to a vehicle should be reported immediately to a member of the service staff before leaving the car park. Either on location, via the service button at a pay machine or at the entry/exit points. In case of emergency you can reach our service contact via phone.

I have damaged another vehicle, what can I do?

Please inform the police and document the damage.

Booking a permanent parking space

Our company would like to lease a larger number of permanent parking spaces. Who do I contact with my enquiry?

You are very welcome to send an email with your enquiry to dauerparker@goldbeck-parking.de and we will get in touch with you directly.

I am interested in a permanent parking space. How can I book it?

You can book your permanent parking space on our website.

The site of the booking portal doesn’t come up correctly, what can I do?

Please check your browser settings. If pop-up windows are blocked our booking platform can’t be displayed correctly. It is also important to accept the cookie settings.

At which point can I commence a permanent parking contract?


Permanent parking contracts can always be commenced at the beginning of a month. The booking comes with a lead time of 6 working days towards the end of a month. Commencing a contract is not possible during a calendar month. If no tariffs are on display on our booking portal please select the next month as a start date.

There is no permanent parking space available in my chosen car park, what can I do?

For data privacy reasons we do not have a waiting list. Please visit Find a parking space regularly to see if a permanent parking space becomes available.

 

Is there a minimum term of contract for permanent parking?

Yes, the minimum term of contract is 3 months

Do I get a permanently reserved parking space?

Usually you will find there is always a free parking space for you. If it is possible to reserve a permanent parking space this option will come up during your booking process.

There are specific opening times shown for my chosen car park. Do they also apply to me as a permanent parking customer?

With your permanent parking ticket you can use the car park 24/7.

I have booked a parking space, what happens now?

After your booking has been checked and confirmed you will receive your personal Parking Card within 6 working days, which you can use for the car park from the day your contact starts. If you have registered for number plate recognition your number plate will be recognised automatically upon entry and departure. Please keep your Parking Card always with you as you will also need it to open access doors.

My permanent parking contract

How will I receive my bill?

You can access and download your monthly bills in your Parking Profile.

How can I change my contract details?

In your Parking Profile you can update all your main details such as your address or your bank account details for example.

How can I terminate my contract?

You can terminate your contract any time in your Parking Profile under "My Permanent Parking Contracts“.

How long is the cancellation period?

Typically the cancellation period is 1 month. Exact information can be found in your contract documents which you are able to access via your Parking Profile.

Parking Cards

How does the billing work?

With the Parking Card the parking fees for your permanent parking space are conveniently deducted via direct debit at the beginning of the month. With the Parking Card+ the fees for the user are itemised (pay-per-use), billed and deducted via direct debit on the first of the following month.

I have lost my Parking Card(+). My Parking Card has stopped working.

Please log onto your Parking Profile and report your loss under “My permanent parking contracts“ or call our customer and contract support line. We will block your card immediately and you’ll receive a new Parking Card(+) straight away.

Can I share my Parking Card with somebody else?

The Parking Card(+) is not tied to a vehicle. Please be aware that two vehicles cannot simultaneously use the car park with the same card.

How do I receive a Parking Card(+)?

After booking a permanent parking space a Parking Card will be sent to you automatically. If you would like to also use the advantages of the Parking Card+ you can book it on our website at My Parking Profile.

What is the difference between the Parking Card and the Parking Card+?

The Parking Card is your access and exit device when you have booked a permanent parking space. The Parking Card+ allows you to also flexibly use other GOLDBECK car parks.